Description 

Ships June 25th

EcoFlow DELTA Pro to Smart Generator Adapter

Shipping and Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business day ( most orders are sooner) from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@PortablePowerPlus.com

Cancellations:

We want you to be HAPPY! Please reach out prior to ordering so we can help you make a great purchase decision.  We are proud to offer FREE SHIPPING to our customers but if you decide you no longer want your item after it has shipped, you can request a full refund within 24 hrs after placing your order. If you request a cancellation after 24 hrs and before delivery, you will be charged a 25% restocking fee and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, and 2.9% for Shop Pay users) plus shipping for delivery and return. Orders purchased greater than 30 days can not be cancelled. 

Returns:

Returns are accepted within 30 days  of the item being delivered. Return service is only available for US orders. You must be in possession of the order items.  Please call us at 980-758-0075 or email  support@PortablePowerPlus.com to register return and receive an RMA (return merchandise authorization) number and directions for the return. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA. You may be charged a 25% restocking fee, delivery fee may be deducted from your return, and you may be responsible for shipping your return, based on individual manufacturer policies. Please reach out to us if you have questions prior to purchase.  

When shipping your return

Product must be in original packaging and include all manuals and accessories
Please provide your invoice with the return. Write your unique RMA on your invoice as well as the return shipping label ( MUST be clearly marked on the outside of the package) You must ship within 5 days of receiving your RMA number

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to support@PortablePowerPlus.com along with detailed description.W e will work with the manufacturer to get a replacement sent as soon as possible. If you choose to not accept the replacement you will be responsible for the shipping both ways as well as the restocking fee of 25%. Please note we must be notified within 30 days otherwise you will have to go through the manufacturer’s warranty for replacement. 

Shipping and return policies will vary by manufacturer.

Refunds:

After your return is received and processed, we will issue your refund within 14 business days, and you will be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us at support@PortablePowerPlus.com