Orders & Returns
Refunds
Portable Power Plus will issue a full refund for orders canceled BEFORE THE ITEM SHIPS. If your item has already shipped it will be treated as a return. Some manufacturers charge a 25% restocking fee if the shipping process has already started so please reach out to us as soon as possible if you change your mind on an order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@PortablePowerPlus.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns are accepted within 30 days of delivery. Please contact us at 980-758-0075 or email support@portablepowerplus.com to receive an RMA (return merchandise authorization) number and directions for the return. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA. We often offer free shipping so if you change your mind on a product after it has shipped you will be responsible for the shipping both ways as well as the 25% restocking fee. If you have questions please reach out to us.
When shipping your return
- Product must be in original packaging and include all manuals and accessories
- Please provide your invoice with the return
- Write your unique RMA on your invoice as well as the return shipping label
- You must ship within 5 days of receiving your RMA number
If your item was damaged we will work with the manufacturer to get a replacement sent as soon as possible. If you choose to not accept the replacement you will be responsible for the shipping both ways as well as the restocking fee of 25%. Please note we must be notified within 30 days otherwise you will have to go through the manufacturer’s warranty for replacement.
You can always contact us for any return question at:
Phone:980-758-0075
Email: support@PortablePowerPlus.com
Damages and issues
Upon receiving your shipment, please check the box for any damage. If you see excessive damage please take a photo and write damaged on the customer receipt as well as the driver's receipt and refuse the shipment. Let us know ASAP if this happens and send us the photo for proof so we can get a new item shipped to you. If you do not note damage at the time of delivery you accept the item as is.
If you notice damage or missing parts later please contact us.
Hold onto all the original packaging materials just in case you notice damage during installation.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.