Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

Order Shipment:

Your order will ship within one to two business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@portablepowerplus.com

We offer Free Shipping* to the lower 48 States of the United States.

All products 150 lbs and under will be shipped via UPS and delivery time is between 3-5 days.  Products weighing more than 150 lbs will be shipped via LTL. Delivery time is between 10 to15 days.

If you need your order delivered faster, you can upgrade your shipping at checkout.  Deliver rates for faster shipping services are calculated in real time at checkout.

Damages
Upon receiving your shipment, please check the box for any damage. If you see excessive damage please take a photo and write damaged on the customer receipt as well as the driver's receipt and refuse the shipment. Please reach out to us immediately if this happens and send us the photos, so we can get a new item shipped to you. If you do not note damage at the time of delivery you accept the item as is. 
If you notice damage or missing parts later please contact us.
Make sure you retain all of the original packaging materials just in case you notice damage during installation. 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.