Availability:
Estimated Arrival: Between Nov 24 and Nov 26. *ETA to USA Only
Shipping & Returns: FREE Shipping to lower 48 states
Description
DELTA Pro Solar Generator
Delta Pro + 220W Solar Panel
The EcoFlow DELTA Pro Portable Solar Generator is the next leap in portable power technology, offering you power security and independence, wherever you are. The world's first portable home battery with an expandable ecosystem for home backup, smart energy management, lower energy bills, and more.
EcoFlow DELTA Pro
THE PORTABLE HOME ENERGY SOLUTION:
The EcoFlow Delta Pro Portable Power Station is a portable home battery with a 3.6kWh capacity with the ability to be expanded up to 25kWh. It's designed for home backup and can easily be integrated with your existing circuits using the Smart Home Panel.
HOME EMERGENCY POWER:
A Single DELTA Pro unit packs a 2kWh capacity that is expandable up to 6kWh with DELTA Max Smart Extra Batteries (available separately). This means when a blackout hits, you can continue to keep your home powered in any emergency including your important devices such as your fridge and lights for hours on end.
POWER PRETTY MUCH ANYTHING: With 3600W of AC output, the EcoFlow DELTA Pro portable power station is on the cutting edge of portable energy. Not only is it powerful enough to be used for heavy-duty appliances such as dryers and AC units, but if you pair two units together, you can achieve an impressive 7200Wh of capacity. Everyone from campers to tailgaters will find plenty of uses for this powerhouse!
AN EXPANDABLE ECOSYSTEM: DELTA Pro is more than a portable power station. It can be expanded with the EcoFlow DELTA Pro Extra Battery, or the EcoFlow Smart Generator and even the Smart Home Panel. Control it all via your phone with the EcoFlow app.
THE WORLD'S FASTEST PORTABLE CHARGING STATION: The EcoFlow Delta Pro 3600Wh portable power station is the world’s fastest portable charging station. It offers six different charging methods. With EcoFlow DELTA Pro EV charging is a simple and fast. This power station can even ‘Multicharge’ to combine methods, and reach a rapid 6500W charge. This makes it the gold standard of energy portability within the industry!
INTEGRATES PERFECTLY WITH YOUR HOME: The EcoFlow Delta Pro 3600 is an incredibly powerful and reliable backup generator that fits seamlessly into your home. This integrated system can power up to 10 of your home’s circuits when there’s a power outage and can also be used regularly to help you save on your energy costs. With the Smart Home Panel (sold separately), this generator is able to provide you with the ultimate peace of mind.
EcoFlow 220W Bifacial Solar Panel
TWO IN ONE:
EcoFlow’s 220W Bifacial Portable Solar Panel is two in one. With a 220W primary side, and a 155W side on the back for ambient light, you can capture up to 25% more solar energy and charge your portable power station even faster.
TEMPERED GLASS. BUILT TO LAST:
The thin, one-piece tempered glass design makes it five times tougher than comparable panels, it can withstand heat up to 300°F too. Safe to say it can withstand the elements.
COMPACT AND PORTABLE:
It’s a portable solar panel designed from the ground up to be compact. 10% smaller than comparable 220W panels, it saves space with thinner tempered glass, and less surface area required for the same input.
KICKSTAND CASE:
It comes with its own carry case so you can take it anywhere. Once you arrive at your destination, simply unfold it and use it as a kickstand to get your sun exposure just right.
WATERPROOF:
EcoFlow has raised the bar with this panel. It's completely water and dust-tight. Rain, wind or shine, your panel is safe with an IP68 waterproof rating.
*Please NOTE: Free Shipping is only applicable to orders for the US mainland states.
Power in ANY Situation with DELTA Pro
From tailgate power to extreme blackouts that last for days on end, DELTA Pro delivers up to 25kWh of capacity. With that, you're covered for any situation. That's the industry gold standard.
EcoFlow DELTA Pro Bundle Packs A Lot of Power
A single EcoFlow DELTA Pro portable power station packs a 3600W AC output, which can be expanded up to 4500W with X-Boost technology. Power 99.99% heavy-duty devices at home, outdoors, or at work. You can even pair two units together to achieve 7200W.
The world’s fastest charging portable power station.
MultiCharge delivers record-breaking speeds at 6500W. To reach 6500W, you can opt for these charging methods. You can charge your EcoFlow DELTA Pro with a standard AC outlet, Solar Panels, EV Charger, and Smart Generators.
Fully Charge your EcoFlow DELTA Pro Battery In Just 1.8 Hours
EcoFlow’s X-Stream charging technology isn't just fast, it's safe too. The battery management system ensures safety and longevity while you fully charge the EcoFlow DELTA Pro from a standard AC wall outlet in 1.8 hours*.
EcoFlow EV Charging
For the first time ever with a portable power station, you can charge up at thousands of Level 2 EV stations worldwide. This unique charging method gives you up to 3400W fast charging on the go.
A battery that lasts for years on end.
The EcoFlow DELTA Pro sports a brand-new LFP battery with 6500 cycles, which means you can use DELTA Pro for years and years before your unit reaches 50% of the original capacity.
EcoFlow’s battery management system provides real-time analysis and regulation of voltage, current, and temperature.
This unique protection mechanism makes DELTA Pro an incredibly safe and efficient home battery.
Multiple Ways to Control & Monitor
Control DELTA Pro either on the unit itself, using the remote control accessory, or unlock a ton of customization via the EcoFlow app.
On the app, you can access your power settings, such as charging and discharging levels, AC charge speeds, control the Smart Generator and a whole lot more.
EcoFlow DELTA Pro Makes RV Living Easy
With the EcoFlow DELTA Pro portable solar power station ,you can take home with you, wherever you go. It features wheels and an extendable handle that makes transport easy.
If you’re looking for a complete power solution for RV road trips and outdoor adventures, DELTA Pro comes with dedicated 30A Anderson port and AC outlet.
Power That Means Business
A portable solar power station like DELTA Pro is not just useful for providing backup power at home or off-grid power, it can also be a reliable source of energy for various professional tasks.
From outdoor job sites to food trucks, the EcoFlow DELTA Pro provides efficient and sustainable power, so you can work until the job is done and the last customer is served without worrying about running out of power.
Powerful Solar Panel Input for Renewable Energy
EcoFlow's suite of solar panels and products give you a cost-effective renewable energy source to stay powered. You can use solar energy to charge DELTA Pro in just 2.8-5.6 hours.
DELTA Pro has a wide voltage range from 11-150V, which makes it compatible with 90% of third-party solar panels with MC4 connectors.
When the weather gets unpredictable, the smart maximum power point tracking (MPPT), (can be purchased separately and added to the 400W solar panel), automatically adjusts, maximizing your solar generation at any time of the day.
EcoFlow 220W Bifacial Solar Panel
Stay in charge wherever you go. The EcoFlow 220 Watt Solar Panel is portable, foldable, and intelligently designed, delivering a smart and easy way to produce power on the go. With it's bifacial design, adjustable angle kickstand case, waterproof design, easy plug in and 23% higher conversion rate you can recharge anytime and anywhere. Recharge even faster by chaining multiple panels in a series or in parallel.
Capture Up To 25% More Energy With A Two In One Bifacial Design
The EcoFlow portable solar panel 200w offers a two in one design. With a 220W primary side and a 155W side on the back for ambient light, you can capture up to 25% more solar energy and charge your portable power station even faster.
5x Tougher Than Comparable Solar Panels
The thin, one-piece tempered glass design makes it five times tougher than comparable panels, it can withstand heat up to 300°F too. The 220W bifacial solar panel has 4x more rear side heat dissipation and 10% less power degradation over 10 years. Safe to say it can withstand the elements.
EcoFlow 220W Solar Panel's Powerfully Portable Design
Kickstand Carrying Case
The EcoFlow bifacial 220W solar panel comes with its own carrying case that also functions as a kickstand so you can recharge anytime and anywhere. Once you reach your destination, simply unfold it and use it as a kickstand to get your sun exposure just right.
IP68 Waterproof Design
EcoFlow has raised the bar. Designed for the great outdoors and to withstand your adventurous lifestyle, the 220W bifacial solar panel is completely water and dust-tight. Rain, wind or shine, the panel will stay safe with an IP68 waterproof rating.
EcoFlow Accessories
ECOFLOW ACCESSORIES: THE BEST ADD-ONS FOR YOUR PORTABLE POWER STATION
Looking to enhance the functionality of your portable power station? EcoFlow has amazing accessories to optimize your power station's performance and make it even more versatile and convenient to use. Whether you need extra charging cables, solar panels, carrying cases and protective covers, EcoFlow has a wide range of high-quality accessories that are sure to meet your needs.
Browse EcoFlow Accessories
DELTA Pro EcoSystem
The World's First Portable Home Battery System
DELTA Pro's expandable ecosystem provides you with power during blackouts, customizable energy around the clock, and lower energy bills.
How does it achieve all this? With a selection of extra batteries, smart generators, solar trackers, wind turbines, a smart home panel, and more.
From backup power to reducing your reliance on the grid with green alternatives, the DELTA Pro ecosystem can be customized to your needs.
Introducing the EcoFlow Smart Home Panel
The new EcoFlow Smart Home Panel is the heart of the DELTA Pro home battery ecosystem.
It integrates up to two DELTA Pro units with 10 home circuits.
Each EcoFlow DELTA Pro can be connected with extra batteries, solar panels, or smart generators, giving you uninterrupted power during blackouts, smart energy management for your critical loads, and lower energy bills.
Uninterrupted Home Emergency Backup Power
With a fast 20ms switchover time, the EcoFlow DELTA Pro and the Smart Home Panel can keep you powered on during a blackout.
All the while, the EcoFlow app keeps you in the know, letting you select and modify your device priorities.
Smart Energy Management
The EcoFlow DELTA Pro ecosystem stores energy day and night, reducing your reliance on the grid and lowering your energy bills by combating time-of-use rates.
It integrates directly with your home using the EcoFlow Smart Home Panel.
The EcoFlow app gives you a smart breakdown of your energy habits, and you can customize your energy usage for any type of situation.
What Can It Power?
What Can DELTA Pro Power?
Wether you are at home or off the grid, the EcoFlow DELTA Pro can power it all.
From lights, tv's, CPAP machines, phones, laptops, washer, refrigerator and even the microwave. It can even power the coffee maker for a cup of joe and an electric grill or frying pan.
For your home DIY projects the DELTA Pro can power your drill, circular saw and even the air conditioner.
Home Backup Use
HOME BACKUP | |
Lights 10W | 337 hrs DC/ 108 hrs AC |
CPAP Machine 40W (AC) | 50 hrs |
Fridge 120W (AC) | 24 hrs |
Microwave 1300W (AC) | 2.5 hrs |
Washer 500W (AC) | 6.5 hrs |
TV 50" 110W (AC) | 27 hrs |
Hairdryer 1600W (AC) | 2 hrs |
Coffee Maker 1000W (AC) | 3.3 hrs |
Electric Frying Pan 1200W (AC) | 2.7 hrs |
Electric Heater 2200W (AC) | 1.5 hrs |
Off-Grid Use
OFF-GRID LIFE | |
Phone 11W (Type-C) | 313 times |
Laptop 60Wh (Type-C) |
57 times |
Camera 16Wh (USB) |
210 times |
Drone 40Wh (Type-C) |
86 times |
Speaker 10W (AC) |
108 hrs |
Blender 500W (AC) |
6.5 hrs |
Car Fridge 60W (DC) |
57 hrs |
Projector 65W (AC) |
43 hrs |
PS5 200W (AC) |
16 hrs |
Professional Use
PROFESSIONAL | |
Circular Saw 1400W (AC) | 2.3 hrs |
Air Conditioner 1800W (AC) |
1.8 hrs |
Electric Hammer 1260W (AC) |
2.6 hrs |
Electric Drill 1080W (AC) |
3 hrs |
Cutting Machine 1100W (AC) |
3 hrs |
Electric Oven 1650W (AC) |
2 hrs |
Electric Grill 1150W (AC) |
2.9 hrs |
Air Fryer 1500W (AC) |
2.2 hrs |
Electric Heater 220W (AC) | 1.5 hrs |
Specs
DELTA Pro Specs
CHARGE METHOD | FULL RECHARGE TIME |
|
1.8 Hours( AC) with X-Stream |
12V Car Charger | 21 Hours ( 12//24V Car Charger) |
Solar Panel | 4-8 Hours using 400W x 3 Solar Panels simultaneously w/full sun |
BATTERY | |
Capacity | 3600Wh |
Battery Chemistry | LFP |
Shelf Life | 1 year ( after fully charged) |
Cycle Life |
6500 cycles to 50% capacity, 3500 cycles to 80% capacity |
INPUT PORTS | |
AC Charge Input Power | 1800W max, 120V~15A, 3000W Max, 240V~12.5A |
USB-A Fast Charge |
2 ports, 5V, 2.4A, 9V, 2A/12V, 1.5A, 18W max per port |
Car Charging Input |
supports 12V/24V battery, 8A |
Anderson Port | 12.6V, 30A |
OUTPUT PORTS | |
AC Output (x5) | 3600W total ( surge 7200W) |
USB-A Output (x2) | 22 ports, 5v, 2.4A, 12W Max per port |
DC5521 Output (x2) |
2 ports, 12.6V,3A, 38W Max per port |
USB-C Output (x2) | 2 ports 5/9/12/15/20V, 5A, 100W max per port |
Car Power Output | 12.6V, 10A, 126W Max |
SOLAR CHARGING INPUT | 1600W max, 11-150V, 15A |
NET WEIGHT | approx 99lbs/45kg |
DIMENSIONS | 25 x 11.2 x 16.4 inches/ 63.5 x 28.4 x 42 cm |
CONNECTION |
Wi-Fi, Bluetooth, Wired |
EXTRA BATTERY |
Supports up to (2) DELTA Pro Smart Extra Battery/Smart Generator |
MAX DEVICE(S) Power Supported by W-Boost |
4500W |
220W Bifacial Solar Panel Specs
Dimensions Folded |
32.3 x 72 x 1 inches ( 82 x 183 x 2.5 cm) |
Dimensions Unfolded |
32.3 x 72.0 x 1 inches ( 82 x 183 x 2.5 cm) |
Weight of Solar Panel | 20.9 lbs (9.5 kg) |
Weight of Solar Panel with Kickstand Case | 30.9 lbs (14kg) |
Rated Power | 220W Front Side/155W Rear Side |
Connector Type | MC4 |
Short Circuit Current | 13A (Imp 12.0A) Front Side/ 8.8A (Imp8.4A) Rear Side |
Efficiency | 22-23% |
Open Circuit Voltage |
21.8V (Vmp 18.4V) |
Cell Type |
Monocrystalline Silicon |
Bifaciality Coefficients | 70% +/- 10% |
FAQ
DELTA Pro FAQ
Q: All the AC ports support 3600W output?
A: For US version, you can only have max 3600W AC output on the 30A AC port.
Q: What is the max input DELTA Pro can achieve?
A: When charging DELTA Pro and its extra battery together, you can reach 6500W max charging speeds by combining AC, solar and Smart Generator methods. For DELTA Pro single unit, you can recharge it at standard wall outlets (1800W max), at EV station (3400W max)/Smart Home Panel/240V outlets (3000W max).
Q: How many solar panels can I use at the same time?
A: It depends on the combined voltage and current of the solar panels you choose. It's fine as long as the solar panels use MC4 connectors and their combined voltage and current are within 11-150 volts and under 15 amps.
Q: Can I run a 240V device on the 120V US version?
A: You'll need to connect two DELTA Pro units to power 240V electronics. You can do this by: 1) the Double Voltage Hub and use the AC outlets on the hub, or 2) the Smart Home Panel and use your home's 240V outlets (you'll need to setup 240V wiring on the Smart Home Panel during installation).
Q: How do I update the firmware?
A: First, make sure your DELTA Pro is connected to the EcoFlow App using Internet mode. Secondly, go to the Firmware section in the Setting of the DELTA Pro you're looking to upgrade. Check for the latest firmware and follow the steps to finish the upgrade.
220W Solar Panel FAQ
Q) Does the Bifacial Solar Panel generate a full 220W of power?
A) In most cases, it is normal for a solar panel not to deliver its full nominal power. Some of the reasons why this happens, as well as some suggestions for getting closer to the nominal power figure, are given below. 1. Light Intensity. The amount of light shining on the panel will result in fluctuations to the power output. You are more likely to achieve nominal power output figures closer to those obtained under test conditions when using the product on a clear day during the midday sun, than when using the product in the morning or later in the afternoon. Weather conditions will also affect the amount of sunlight that shines on the panel. For example, you are much less likely to achieve the figures for nominal power in hazy, cloudy or rainy conditions. 2. Surface Temperature. The temperature of the solar panel surface will also affect the amount of power generated. The lower the surface temperature of the panel, the more power will be produced. For example, solar panels generate more power when used during the winter than during the summer, and this is completely normal. Solar panels generally reach temperatures close to 60°C (140°F) during summer. This reduces nominal power by 13%, despite the higher levels of light shining on the panel. 3. Sunlight Angle. In optimal light conditions, the sun’s rays should remain perpendicular to the surface of the panel for best performance. Power output is only marginally impacted by sunlight hitting the panel within 10° either side this 90° angle. 4. Panel Shading. The surface of the solar panel should not be shaded during use. Shading caused by shadows, foreign objects and glass can all greatly reduce power output. Performance Issues Caused by Malfunctioning Panels: If the panel still isn’t generating power or its output remains far below expected nominal power figures after addressing the issues above, there may be an issue with the panel itself. Please contact Customer Support for assistance.
Q) How much power can the 220W Bifacial Solar Panel generate under normal conditions?
A) This depends first and foremost on weather conditions. Generally speaking, on a clear day with no clouds in the sky, sunlight hitting the panel at a 90° angle usually generates 160W–180W of power in the 220W panel. (Current light conditions are normally 800W–900W/m2 (74.3W–83.6W/ft2) with a panel temperature of 50°C (122°F) under test conditions. Nominal power ratings are based on 1000W/m2 (92.9W/ft2) in AM1.5 conditions with a panel temperature of 25°C (77°F) under test conditions. Power output figures close nominal values were normally observed in the midday sun during the winter.)
Q) What should I know about the operating temperature, storage and use of the 220W Bifacial Solar Panel?
A) The operating temperature of the Bifacial Solar Panel is -20°C–85°C (-4°F–185°F). The panel should be folded into its original shape and stored in its Protective Case (Kickstand), which provides sufficient protection for the product. To extend the service life of the panel, ensure that the product is not exposed to external forces/impacts when not in use. The solar panel itself is made of glass and must not be dropped, pierced, bent, or sat on. These actions may break the glass and render the panel unusable. Any such damage will not be covered by the free warranty.
Q) The 220W Bifacial Solar Panel has two sides. How can I tell which side is which, and how can I optimize power generation using the rear side of the panel?
A) The front side of the Bifacial Solar Panel has a junction box. This side of the panel generates power by being positioned perpendicular to the sun’s rays. Since the rear side of the panel faces away from the sun, it does not generate electricity in the usual way. Generally speaking, the rear of the panel uses ambient light to increase the overall performance of the product by up to 5%-25%. This figure is higher if mirrors are used, or when ambient light levels are high. Using the product with the rear side of the panel facing the sun generates 80% of the power when compared to using the front side. Using the panel in this way does not have a negative effect on the product.
Q) Can I use non-EcoFlow branded power station with the 220W Bifacial Solar Panel?
A) Yes, but only certain types. The power station used must be compatible with MC4 standards in order to work properly. In addition, other brands of power station may not offer the same levels of compatibility as EcoFlow-branded power stations, may have lower nominal power ratings, and may not offer the same levels of performance.
Q) Can I connect both 110W and 220W Bifacial Solar Panels together in series?
A) Yes, but this is not recommended. While the voltages of the two panels are identical, the current ratings are not. This means that when the panels are connected in series, the current will be limited to that of the 110W panel and the full performance potential of the 220W panel cannot be released, resulting in a 1+2<3 scenario. Please purchase panels of the same size if you intend to connect multiple panels in series.
Q) Can I connect 220W Bifacial Solar Panels in parallel?
A) Yes, but this is not recommended. 220W solar panel have a maximum current rating of 12A. Though these panels can be connected in parallel, DELTA and RIVER series power stations only support a maximum current of 12A. Parallel connections increase power output by doubling the current, but connecting the panels in this way would result in a 1+1=1 scenario whereby the current is limited to 12A by the connected devices. We do not recommend connecting the panels in parallel, unless you use a different brand of power station with an input current of 20A or above.
Q) What should I do if my solar panel isn't charging my portable power station?
A) 1. Please note that solar panels must be placed outdoors. They cannot charge a power station if placed indoors without exposure to sunlight.
2. Check whether there is a connection issue and then try again.
3. Confirm whether the input voltage and amperage match the specification of the portable power station. Also, check whether the positive and negative terminals are connected in reverse.
4. Check the display for error prompts and resolve the issue accordingly.
5. Third-party cables longer than 3 meters should have a wiring harness with a diameter of 6.5 mm and a wire diameter of 4 mm², otherwise there will be no input power on the display screen.
6. If the solar panel still does not work properly after trying the above steps, connect the portable power station to a car outlet using the XT60 port. Contact after-sales for help and send a video of the steps you have carried out.
Q) Why does the solar panel have such a low output?
A) Charging power is affected by the strength and angle of the light. To increase output power, choose a time of day when the sunlight is strongest (hours around noon), and keep the solar panel positioned 90° to the sun. Try not to use the solar panel on cloudy days or in shaded areas.
Q) What do you need to pay attention to when storing solar panels?
A) When storing the solar panels, be careful to fold the solar panels and then put them in the bag with the junction box and wiring harness facing upward.
Q) What do I need to pay attention to when using solar panels?
A) 1. The operating temperature range of the solar panels is -20 to 85°C (-4 to 185°F). Handle them gently during use, and avoid dropping, puncturing, or bending them.
2. Do not use solar panels on cloudy or rainy days. It is not recommended to use solar panels when light levels are low, because the input power is very low.
Q) Do EcoFlow power stations work with third-party solar panels?
A) Yes, if the solar panel (1) has MC4 connectors and (2) has an output amperage, voltage, and wattage that the EcoFlow portable power station can support.
Q) Do EcoFlow solar panels work with third-party products?
A) Yes, if they (1) can connect via an MC4 connector and (2) can support the amperage, voltage, and wattage that an EcoFlow solar panel outputs.
Q) How should I use the solar panels?
A) 1. Get the most solar power by facing your panel perpendicular to the sun without obstructions like trees or glass in between.
2. Use the carrying case to set your solar panels at an angle when the sun is lower in the sky (early morning or late afternoon), and lay them flat in the hours around noon.
3. Solar panels are most effective when the sun is high in the sky.
Q) What are the solar panels made from? What is their waterproof rating?
A) They’re made from monocrystalline silicon which is more efficient than polycrystalline. New materials like EVA and ETFE protect against high temperatures, corrosion, sunlight, as well as damage, which ensures that they can be used outdoors for long periods. They have a waterproof rating of IP67 and are also resistant to dust and UV rays.
Q) EF 110W Solar Panels Output Power?
A) 1. The solar panel's output power is about 80% of the rated power in strong, vertical sunlight. For example, a 110W solar panel has an output power of around 90W.
2. In partially cloudy weather, approximately 20-30W.
3. 5-10W in cloudy weather.
4. Raining/evening: 0W
When the current input power of the solar panel is very low, charging with solar power is not recommended. The standby power consumption may be higher than the input power, causing the battery voltage to leak and damage the battery.
Shipping and Returns
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business day ( most orders are sooner) from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@PortablePowerPlus.com
Cancellations:
We want you to be HAPPY! Please reach out prior to ordering so we can help you make a great purchase decision. We are proud to offer FREE SHIPPING to our customers but if you decide you no longer want your item after it has shipped, you can request a full refund within 24 hrs after placing your order. If you request a cancellation after 24 hrs and before delivery, you will be charged a 25% restocking fee and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, and 2.9% for Shop Pay users) plus shipping for delivery and return. Orders purchased greater than 30 days can not be cancelled.
Returns:
Returns are accepted within 30 days of the item being delivered. Return service is only available for US orders. You must be in possession of the order items. Please call us at 980-758-0075 or email support@PortablePowerPlus.com to register return and receive an RMA (return merchandise authorization) number and directions for the return. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA. You may be charged a 25% restocking fee, delivery fee may be deducted from your return, and you may be responsible for shipping your return, based on individual manufacturer policies. Please reach out to us if you have questions prior to purchase.
When shipping your return
Product must be in original packaging and include all manuals and accessories
Please provide your invoice with the return. Write your unique RMA on your invoice as well as the return shipping label ( MUST be clearly marked on the outside of the package) You must ship within 5 days of receiving your RMA number
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@PortablePowerPlus.com along with detailed description.W e will work with the manufacturer to get a replacement sent as soon as possible. If you choose to not accept the replacement you will be responsible for the shipping both ways as well as the restocking fee of 25%. Please note we must be notified within 30 days otherwise you will have to go through the manufacturer’s warranty for replacement.
Shipping and return policies will vary by manufacturer.
Refunds:
After your return is received and processed, we will issue your refund within 14 business days, and you will be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us at support@PortablePowerPlus.com